Refund & Cancellation Policy

Last updated: 9 October 2026

1. Try before you pay

Every account starts with a 30-day free trial of the full product. You are never charged for the trial and no card is needed, so you can make sure Cleartex fits your business before paying anything.

2. Cancelling

• You can cancel renewal at any time from Settings → Plan & Billing. You keep full access until the end of the period you've paid for.
• After that the account becomes read-only. Your data is not deleted, and you can export it or renew whenever you like.
• To delete your account and data entirely, use Close account in Settings → Data & Account.

3. Refunds

• First payment: if you are not satisfied, write to us within 7 days of your first paid period starting and we will refund it in full.
• Renewals: payments for a period that has already started are not refunded. We never charge you automatically — each period is a payment you choose to make — so cancelling simply stops renewal reminders.
• Switching plans: moving to another plan never loses what you paid — unused time on your current plan is carried over as extra time on the new one.
• Charged in error (for example a duplicate payment): we refund the full amount.

4. How refunds are paid

Approved refunds go back to the original payment method through our payment provider, usually within 5–7 working days. We issue a GST credit note for every refund.

5. Contact

Refund and billing questions: phapalevaishnavi725@gmail.com, with your company name and the invoice number. Cleartex Technologies reserves the right to refuse refunds where the service has been misused.